Low Graphics |  Accessibility |  Other Languages |  Site Map |  Help |  Text Size: A |  A+ |  A++

Aberdeen Royal Infirmary

Visitor Information

This information is designed to help you prepare for a visit to our hospital.  If you have any further questions please do not hesitate to ask a member of staff.  All permanent members of staff wear a name badge with their photograph to help you identify them.

Visiting times

Visiting times are flexible to suit your needs and the needs of your family and carers.

You may not always feel like having visitors.  It is often helpful for your family and friends to plan their visits in such a way that you have regular visitors, depending on how well you are feeling.

For more information on visiting see our booklet:

Link opens in new window'Welcome ... person centred care and visiting within NHS Grampian' (pdf)

A copy may have been sent to you or copies are available in the ward.

Information for visitors


Telephone calls

Ward staff will give the patient the ward's direct dial telephone number.  This will allow their family to contact the ward directly without going through the hospital operator.  You can also telephone (0345) 456 6000 and ask the hospital operator for the ward and hospital you would like to contact. Please note that due to confidentiality, staff can only give out limited information over the phone.

We appreciate that family and friends will be anxious to learn of a patient's progress by telephone.  However, it would save considerable staff time if calls to the ward were limited to immediate members of the family.  If possible, one person only should call on behalf of the family.

Patients can keep in touch with friends and family with their own Hospedia telephone right at their bedside. If they have Hospedia, relatives can phone patients direct on their personal telephone number.

Noise

Please try to keep noise levels down as noise disturbs people who are unwell.

Unauthorised photography, filming or recording


No one is allowed to make unauthorised photos, video or audio recordings in NHS Grampian buildings and grounds, particularly if they feature other patients, staff, carers, or visitors.  This is to respect the privacy and dignity of individuals using our services and also our staff.

Controlling infection - how you can help

The most common way germs are spread is by people's hands. Hand hygiene is the single most important thing you (or your visitors) can do to help reduce the spread of infections either by washing your hands or applying the alcohol hand gel provided.  In addition:

  • Do not visit patients if you yourself are unwell, especially if you have diarrhoea or vomiting. Stay home and do not visit (or go to work or school) until you have been free of symptoms for 48 hours.
  • Never touch dressings, drips or other equipment around the bed.
  • Do not sit on the bed.
  • Try to avoid bringing in very young children when you visit.
  • Please comply with any special precautions and instructions given by members of staff, and ask advice about anything you want to bring in.
  • Don't be afraid to raise concerns about HAI with staff.

A good visitor also:

  • Always considers other patients and staff as well as his / her friend or relative.
  • Goes and finds a chair to sit on, and returns it after use.
  • Brings sensible gifts (see below).
  • Tries not to bring your children but if this is unavoidable, does not let them run riot.
  • Checks with close relatives which is the best day to visit.
  • Visits during ward visiting times and offers to leave if other visitors arrive.
  • Doesn't burden the patient with their own problems.
  • Respects the patient's confidentiality, and doesn't delve into the charts at the bottom of the bed.
  • Is willing to take home the patient's personal laundry.

Gifts etc. - what can I take?


YES

  • Toiletries
  • Magazines

NO

  • Alcohol
  • Tobacco products

Food

Bringing food into hospital is discouraged for health and safety reasons. Any food that is brought in for you should be branded goods, in sealed packets with a use-by date. Please speak to the nurse in charge before eating any food brought in for you.  The hospital cannot accept any responsibility for foods not prepared by us.

Flowers - please check with the ward


Many wards which provide critical care do not allow flowers. Please check with the ward before buying any flowers.